- Driven to help marketing agencies succeed
- Modern Frameworks and Design Philosophies
- UK Based. Small Business. Customer support with technical answers.
Discover Our Services
Ecommerce Development
Marketing driven development team. For when you need full customization to achieve that last few percent of sales optimization.
- WooCommerce/Medusa.js/Magento
- A/B Split Testing
- Event Driven Tracking
- Blazing Fast Mobile Speeds
- CRM & Tracking Integration
CRM Development
Custom plugins and internal staff tools that integrate directly into a CRM. Shave hours of paid staff time by removing repetitive spreadsheet tasks.
- SuiteCRM
- Hubspot
- Track Custom Client Information
- Get Rid of Confusing Spreadsheets
Mobile Development
Cross platform mobile app development allows you to take advantage of users eager to access your offerings.
- React Native
- Android/iOS Support
- Access High Engagement App Store Users
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Platforms You Love
Identify Problems
Work together to create a list of existing problems and potential solutions.
Create Goal Oriented Plan
Smaller goals make the final target more achievable while providing a good point of reference if changes need to be made early in the process.
Quality Assurance Testing
Work within project management boards with your QA team to complete manual and automated testing tasks.
Case Studies
Care Agency Staff Planner
Driving directions sent direct to staff phones throughout the day.
Unlike regular scheduling domiciliary care requires allowances for travel time which makes it very difficult to match available hours to call locations. You cannot simply have someone who comes in at 09:30 am quickly fill in at a certain location because they need to first get there and then the order of the clients directly affects how much travel time and fuel consumption will be accrued over the course of a day.
Above: Designed to imiate original paper workings
Multiple Translation Management
Low maintenance translations with multiple automated checks at each level to prevent any domain becoming unusable for clients.
Managing multiple translations requires automated processes to ensure that the translations are kept synchronised with each other. Price changes and additions to english text need to be monitored every time the site changes. It's also important to make sure the site is converted to a fixed, static copy so that it loads quickly on mobile devices. Every second longer a page takes to load massively increases the chance of visitors clicking back before it appears.
Above: Spanish translation
Break management
Breaks reduce available call centre agent numbers at sometimes inopportune moments.
Scheduling breaks is often ignored as it is considered a small allotment of time and as long as they don't overlap it feels as though it shouldn't affect the overall service level. In a large call centre and/or on days with specific peak times it can make a big difference to the average time to answer. Counterintuitively some of the lower call volume periods can cause problems especially if during your peak call period you have 2 sets of staff shifts overlap giving you a sudden boost in agent numbers.
Break times have limitations on their location from a legal standpoint and must be fairly distributed for all staff members. However within those confines there is a good amount of room to look for an optimal distribution to lower the average time taken to answer calls and lower callers hanging up prematurely.
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Mar 1 2024
Static Site Generation vs Wordpress
When the World Wide Web was created it was envisioned as a repository for documents. Lots of little …
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